Shipping policy

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SHIPPING TIMES

Orders typically take between 1-2 business days to be processed and shipped from our warehouse in Mont Belvieu, TX. Orders will be shipped via USPS Priority Mail and generally take 1-4 business days to arrive. Weekends and holidays are not business days and are therefore excluded from processing and shipping times. You will receive an email with tracking information when your order has been shipped.

LOST PACKAGES

If your tracking has not been updated for 7 business days please send an email to shopaayonline@gmail.com and reference your order number in the subject. A missing mail search will be filed and can take up to 14 business days for USPS to complete the search. Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund or replace the items.

DAMAGED PACKAGES

All damaged orders must be reported to shopaayonline@gmail.com within 7 days of the posted marked delivery date. Please include a photo of the damaged items. All About You will replace your damaged items if they are still available. If we cannot replace them, then we will refund your order.

Thank you for choosing to shop with us at All About You Online. We appreciate you and are here to help you any way we can.

Please email us with any questions or concerns at shopaayonline@gmail.com.

Be Kind & Dress Well

The AAY Online Team